Privacy Policy

Who we are

This website is operated by Onvia Smart Home ("we", "us"). This policy explains how we handle personal data in line with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

What we collect

This website does not have user accounts or forms and does not set its own tracking cookies.

When you contact us through WhatsApp, phone or email, we receive the details you choose to share, such as your name, phone number, property type, floor plan and the products you are interested in.

When you visit, your browser also connects to third-party services that deliver fonts and images (Google Fonts and Unsplash). These providers receive your IP address and browser information under their own privacy policies.

How we use it

We use enquiry details only to respond to you, prepare quotations, arrange site surveys and installation, and provide after-sales support. We do not sell your personal data.

Sharing

We may share your details with installers or suppliers who need them to fulfil your order, and with authorities where required by law. WhatsApp messages are processed by WhatsApp (Meta) under its own terms.

Retention and your rights

We keep enquiry and customer records only as long as needed for the purposes above or as required by law.

You may request access to, correction of, or deletion of your personal data, or withdraw consent, by emailing hello@onvia.example.